Zimbra Failure: Unable to determine enabled services. Cache is out of date or doesn't exist.

Today my Zimbra Mailserver (7.1.2) stopped working and it did not came back up with the following error message:

zimbra@zimbra:/~$ zmcontrol status
Unable to determine enabled services from ldap.
Unable to determine enabled services. Cache is out of date or doesn't exist.

After crawling through the configuration i figured out that the SSL certificate expired today:

root@zimbra:~# /opt/zimbra/bin/zmcertmgr  viewdeployedcrt all |grep notAfter
notAfter=Aug 19 14:11:20 2012 GMT

I created a new self-signed certificate to verify that this was the root cause for this issue. As this is a free self-signed certificate i created it with a lifetime of 3 years:

 /opt/zimbra/bin/zmcertmgr createca -new
 /opt/zimbra/bin/zmcertmgr createcrt -new -days 1095
 /opt/zimbra/bin/zmcertmgr deploycrt self
 /opt/zimbra/bin/zmcertmgr deployca

I rebooted the server to make sure it is reboot safe. All Services came back up and zimbra is running:

zimbra@zimbra:/~$ zmcontrol status
Host 
        antispam                Running
        ldap                    Running
        logger                  Running
        mailbox                 Running
        mta                     Running
        snmp                    Running
        spell                   Running
        stats                   Running
        zmconfigd               Running

Please note that no E-Mails are processed during the downtime. That does not mean that they are lost, but as they are processed later, they may show up with a wrong time.

  1. Gilbert Valdovinos

    Thanks for that information. I had the same problem today and it helped me out

  2. Ricardo de Oliveira

    Thanks for that information. I had the same problem today and it helped me out.

  3. Working .. thanks

  4. It didn't work for me on Ubuntu 10 :sad:

    Are there anything things to help?

  5. :razz:
    Thanks for that information. I had the same problem today and it helped me out

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